Frequently Asked Questions concerning Swivel chair


1) The height adjustment does not work. What can I do?



After assembly, ensure the push-in fitting is in place by sitting down heavily on the seat.


To adjust the swivel chair height, the right-hand lever (looked at when sitting on chair) underneath the seat must be pulled firmly upwards. There must be no weight on the seat!


If the lift mechanism still does not raise the seat, you can help pull up the seat the first time. The best way to do this is to put your feet on the 5-star base on the ground and pull the lever with your right hand while pulling upwards on the seat with your left hand.


Instructions 1008-LIFT2


2) How can I replace the lift mechanism?



Dismantling instructions 1008-DEMO


3) How do I mount the wheels on the base?



The wheels are factory-equipped with a small split ring washer. This clamps the castor pin firmly in the base. The pin must be inserted completely into the locating hole in the base.


It is best to lay the base on its back in order to push the castor wheels into place from above. Hold the base firmly on the floor by one of its arms. With the other hand, take a castor wheel and place the pin at a slight angle to the locating hole on the base. Now press the castor pin firmly into the hole, twisting back and forth, until the pin is completely inserted. The twisting motion presses the split ring together and this makes it easier to insert. In difficult cases, you may also wish to grease the pin a little. ( Video castor wheel assembly).


Video castor wheel assembly

4) How can I take my chair / stool apart again?



To dismantle, simply follow your installation instructions in reverse order. Basically, only individual adjusting knobs or screws need to be loosened.


For how to separate the push-fit on the centre cylinder from the base and the seat, please refer to the dismantling instructions for the Toplift under Section 2.


Instructions 1008-DEMO


5) How does the single-lever tilt on my leather executive chair work?




In this case the lever has two functions. Firstly, the height adjustment and also the tilt function. To activate the "tilt function", the lever must generally be pulled out sideways to release the latch. By pushing it in again, the tilt can be locked. However, this is possible only with the backrest in the upright position. Locking the inclination angle is not adjustable.


Video tutorial Ortega MF


6) What is the large adjustable knob in the middle of the seat/mechanism for? What does the KG sign on the assembly drawing mean?



The adjustable knob is used to regulate the strength of the tilt on the backrest when it is in use. This spring force setting allows you to individually adjust the back pressure of the backrest. In other words, if you prefer a different back pressure when using the tilt function, you can use the knob by turning it several times to the right or to the left to set it harder or softer. The setting can be made according to your own preference.


7) The castors run with difficulty. What might be the cause?



a) Please note that our standard castors on the chair are designed for use on carpets.


With laminate, cork and parquet floors we recommend using what are known as "hard floor castors" and in addition a protective mat.


b) Furthermore, the castors have a safety brake. Only when the chair is bearing a weight is a lock released and the castors are free to roll. Without a load, the locking device on the castors stops the chair "running away" on its own. 


8) The backrest does not remain in position / the height adjustment is not maintained / latching function



There are some backrests that can be adjusted for height with a latching mechanism. Slowly pull the backrest upwards (latching positions should be audible) and adjust it to the desired position. Important - if the backrest is pulled all the way to the top end stop, then the latching mechanism is released and the backrest slides downwards back to the starting position. Push downwards on the backrest to ensure it reaches the end stop and then pull it back up again to the desired position.


9) Dismantling the backrest with push-fit



Instructions for SY Mechanism 1008-DEMO2

Instructions for Permanent Mechanism 1008-DEMO3


10) Taking care of my chair



The care instructions are included in the installation instructions for your model, you´ll find it in the box of the chair.